LossAid (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, prospective clients, and website visitors.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us online, over the phone, or through our recovery services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, and mailing address

• Government-issued ID (if required for verification)

• Payment and banking details (only when necessary for recovery purposes)

1.2 Case Information

• Details about the scam or fraud incident

• Transaction records, receipts, and communications with the scammer

• Any other evidence you provide to support your case

1.3 Technical Information

• IP address, browser type, and device information

• Website usage data and cookies (for analytics and security)

2. How We Use Your Information

We use your information for:

• Reviewing and assessing your case

• Communicating with you about your case status

• Conducting legal and cyber investigations to recover stolen funds

• Coordinating with local and foreign authorities, banks, and cybersecurity agencies

• Complying with legal obligations

• Improving our website and services

3. How We Share Your Information

We do not sell or rent your personal information.
We may share information with:

• Law enforcement agencies (local and foreign) assisting with your case

• Cybersecurity partners conducting digital investigations

• Banks, payment processors, and exchanges to freeze or recover funds

• Legal partners pursuing recovery in court

• Service providers who support our operations (with confidentiality agreements in place)

We share only the information necessary for each party to perform their role in the recovery process.

4. Data Security

We take data security seriously and implement:

• Encrypted communications (SSL/HTTPS)

• Secure data storage with restricted access

• Regular system monitoring to detect and prevent unauthorized access

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described above and to comply with legal obligations. When your case is closed and retention is no longer required, we securely delete or anonymize your data.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data (subject to legal restrictions)

• Restrict or object to certain processing

• Request a copy of your data in a portable format

To exercise these rights, contact us at [Insert Contact Email].

7. International Data Transfers

Because we work with global partners, your information may be transferred to and processed in countries outside your own. We ensure that any such transfers comply with applicable data protection laws.

8. Cookies and Tracking Technologies

We may use cookies to:

• Enhance website functionality

• Analyze site usage and improve performance

• Provide relevant security measures

You can adjust your browser settings to block cookies, but some parts of the website may not function correctly without them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

LossAid – Privacy Officer
Email: info@lossaid.com, support@lossaid.com